OUR SERVICES

Healthcare Management

Patient Record Archive

The current medical system relies on the patients themselves to keep a complete set of medical records.  This would be hard to manage if tests or procedures are performed at different institutions across private and public sectors, in various geographic locations.  Alpha Care’s healthcare consultants would collect, analyze, and archive all relevant medical records for our clients to ensure they could be obtained easily when needed anywhere in the world. 

One-on-One Interview 

Alpha Care’s consultants provide a personal touch and place each client’s name to a face by conducting a one-on-one interview to learn more about each client’s past medical history, obtain relevant records, and understand the client’s recent health condition.  This two-way communication can benefit both parties to best formulate the most suitable health examination advice.  

Personalized Health Examination Arrangement  

It is best to prevent diseases from developing through prophylactic measures rather than treatment.  It is wise to perform health examination to learn more of our health status.  However, there are a vast variety of tests available in the market and it may be difficult to know exactly which tests are specifically beneficial to each individual.

Alpha Care along with our affiliated medical professionals could tailor-made suitable personalized health examination that is appropriate to each and everyone of our client.  Alpha Care can make priority reservation of health examinations and other tests, such as genetic testing, allergy testing, cancer screening, children’s mental health, and behavioral development testing. 

Report Review 

Alpha Care’s affiliated medical professionals will define the medical jargons and decode the numbers on the reports for our clients to ensure a complete understanding of the health assessment. We would also provide advices to enable our clients to live a healthier lifestyle.

Medical Concierge

24/7 Support from Medical Team 

Alpha Care provides prompt support on all health-related inquiries over the phone to allow our clients to have a peace of mind.  Alpha Care can also make prioritized arrangements for general and specialist consultations for VIP clients to receive appropriate treatments at private hospitals.    

Medical Specialist Consultation Arrangement

Alpha Care acts as the primary care provider in identifying the most suitable medical specialist for our client.  Through our extensive network of renowned medical professionals, we will direct our clients to the most suitable one within the briefest delay.

Hospitalization and/or Medical Procedure arrangement 

When hospitalization and/or further medical procedure is requested by attending specialist, Alpha Care will make prioritized arrangements for our clients to make sure they receive the most appropriate treatment at a timely manner. 

Global Medical Assistance

Doctor/Medical Institution Referral

Alpha Care may direct our client to the nearest suitable medical facility while travelling abroad.  We will assist in securing the client’s appointment with the specialist.  Should a second opinion is needed, Alpha Care’s affiliated medical team may provide professional advice.

Dispatch of Physician Arrangement

If the client’s medical condition requires a specialist’s management but the specialist is not available in local hospitals, Alpha Care can send a specialist to consult the patient.

Dispatch of Essential Medication / Medical Equipment Arrangement

Should a client run out of a particular medicine that is not available locally, Alpha Care will send the necessary supply to him/her within the briefest delay. This type of service will also be of interest to an expatriate who cannot find a specific vaccination in a country in which he/she is residing temporarily.

Medical Monitoring

Alpha Care will discuss the patient’s medical case with the local treating doctor on regular basis and provide professional advice to the patient and the designated party.

Deposit Guaranteering of Hospital Admission

Some hospitals require a deposit before admitting a patient.  Alpha Care can proceed with this guarantee on behalf of the client or his/her insurance company.

Medical Evacuation Arrangement

If a medical problem or an accident occurs while traveling abroad, Alpha Care will arrange for the transportation of the patient to the nearest suitable medical facility for stabilization and treatment.  According to the gravity of the patient’s condition, an air ambulance fully equipped with resuscitation facilities will be dispacted with a medical team of specialists on board to escort the patient during the transport. Immediate admission to the hospital will be arranged as well as consultation with appropriate specialists.

Repatriation after Treatment Arrangement

After stabilization, Alpha Care may arrange the patient to be escorted to his/her country by the most appropriate means of transport.

Compassionate Visit Arrangement

If hospitalization is necessary for a prolonged period of time in a foreign country, Alpha Care will arrange for one of the patient’s family members to visit.

Additional Travel and Accommodation for Traveling Companion Arrangement

If the traveling companion’s air ticket becomes invalid because of staying behind to take care the patient, Alpha Care will arrange another economy air ticket and hotel accommodation for the companion.

Return of Children Arrangement

Alpha Care will arrange for the return of the patient’s children (under the age of 18).

Hotel Accommodation for Convalescence Arrangement

If medically necessary, Alpha Care will arrange the hotel accommodation for the patient’s convalescence as well as the daily transportation of the patient to the hospital up to 5 days.

Unexpected Return to Country of Residence

If a client’s close relative passes away while the client is traveling abroad, Alpha Care will arrange for the transportation for the client to return home country.

Occupational Health Guidance

Occupational Health Risk Assessment

Alpha Care’s licensed allied health professionals can provide occupational health advices to the employees according to the nature of their work. This sector of healthcare management is often overlooked and may become a potential health factor.  

Ergonomic Assessment

Our team from Alpha Care can provide professional work posture guidance and workstation adjustments at our client’s office.  This reduces unnecessary work related injury and chronic stress on the body.  

Counseling Service

In the urban setting, emotional stress and psychological disorders have been increasing and in different forms.  Alpha Care may help to direct employees in assessing the need and refer cases to counselor.

Establish Sick Leave System

Alpha Care may assist to establish and monitor sick leave system. We may act as an external source to process with HR when necessary in ensuring the employee’s eligibility/fit level to resume or delay to work.

Business Trip Advice

Alpha Care proactively provides global health monitoring and business trip advice to our clients.  Globalization of the world allows information as well as diseases to be spread much faster than before.  It is critical to allow our clients know which destinations would be potentially hazardous when it comes to diseases.

Health Talks

Alpha Care may organize health talks regularly to arouse employees’ awareness of healthy lifestyle and disease prevention.  At the beginning of 2020,Alpha Care has arranged in-house workshops for corporates in HK with renowned specialists to provide accurate and up-to-date information on COVID-19.

Corporate Governance

Public Relation Matters

Alpha Care assists to handle crisis, public relation matters and collateral damage control from incidents, such as industrial accidents, traffic accidents, outbreaks of infectious diseases, food poisoning, etc.  Our team has had experience in handling crisis management in the HK measles outbreak in 2018, COVID-19 in 2019, helping corporates to clear circulating myths.

Formulate Group Medical Insurance Plan

Alpha Care can formulate tailor-made solutions according to the characteristics of the corporate when necessary to ensure the best medical services provided.  If necessary, we may help to review the existing scheme to ensure the best options being provided.

Quarterly Service Report

Alpha Care will provide quarterly and annual service reports to review and analyze on case handling methods, natures of incidents, and impacts to the corporate.  This can provide a platform for all parties to evaluate the need for such service.

Medical Support for Key Business Partners

Alpha Care is willing to extend our healthcare offerings, such as answering medical questions and hospital referrals to the key business partners of the corporate.

Contact Us

Contact us for any of your healthcare needs.
We would be glad to discuss with you.